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Progress On Dallas' 'Ghost' 911 Calls; Native Americans In Texas History

20 March, 2017, 06:47 | Author: Mae Harvey
  • Progress On Dallas' 'Ghost' 911 Calls; Native Americans In Texas History

"He said he's going to get to the bottom of it and I believe he will", she said. "I looked at it in 2012 closely and asked for us to staff this up". In a statement Tuesday Rawlings said it "was outrageous T-Mobile still has not resolved the ghost call issue that is putting Dallasites in danger by clogging our 911 system".

Dallas Mayor Mike Rawlings called the ghost calls plaguing 911 the city's "number one priority,".

This has become a recurring problem.

Authorities initially believed that T-Mobile phones were somehow inundating 911 with ghost calls, which are automatically generated by a phone, unbeknownst to its owner. No word yet from the city how much it will cost to add the phone lines and staffing.

She said she was appreciative of the mayor's condolence call. It's a stressful job. "There's no excuse that T- Mobile can give me because my son is gone".

There are questions as to whether a six-month-old baby died because of the 911 on-hold problem. And so when those folks hung up, algorithmically, this went insane.

"We have a new sheriff in town", Rawlings said. The 911 operators returned each of the babysitter's calls but could not reach her, city officials said. "We'll see how we get through Saturday night".

During a conference call with reporters Friday, the City suggested reporters make open records requests and could not further explain what the problem is outside of the fact that they are investigating.

T-Mobile claims adjustments made Wednesday and Thursday should improve, if not solve, the issue. The final time, Alex says the babysitter was on hold for 31 minutes. The sitter said that Brandon had fallen and was unconscious, but when she called 911, no one would answer. He said 911 operators answer 90 percent of their calls within 10 seconds, the industry standard. Compared to the usual 2,800 calls between 3 p.m. and 11 p.m. on busy days, 4,802 calls from all providers were received on March 6, and 5,352 calls received on March 11.

Reyes said no totals for the number of abandoned calls during those periods were available. Taffet was disconnected and was placed on hold when he called back.

"There's no excuse", she said during the interview. This week, top executives from the Bellevue, Washington-based cellphone service provider paid a visit to the Texas metropolis to discuss why calls from T-Mobile customers have been flooding the emergency hotline. "It was something out of a movie. I don't understand", she said through tears. While she says her friend spent some time in ICU, he is now home and feeling better. "I think it begs for not only a short-term solution, but a long-term solution in the event such a thing should happen again".

The May 2016 dog mauling death of U.S. Army veteran Antoinette Brown came after repeated calls to the city of Dallas from neighbors about stray dogs in the neighborhood near Fair Park.

In November, the City notified T-Mobile of the large number of calls it was receiving.

The Federal Communications Commission doesn't release tallies on how often 911 service is interrupted. "Many local 911 call centers can't receive a text, photo or video from a person in need - capabilities that are considered commonplace for any American with a smartphone". But that created a long backlog of calls. This may indicate that the problem could be associated with the technology used by the Dallas call center.

Officials said Friday significant 911 technology investments are being considered.

"We are also pursuing [a] technology upgrade", the City said. This is something I said three years ago. We've got to invest in technology.


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