United Airlines issues new crew booking policy

20 April, 2017, 10:11 | Author: Oscar Goodwin

Survey respondents were asked to select an American Airlines or United Airlines flight from New York City to Chicago and were presented different scenarios in order to gauge how layovers and price would impact their decision.

The policy change comes a few days after a passenger of an overbooked flight was violently forced out of a plane so a crew member could take his seat.

David Dao, the 69-year old Kentucky physician yanked off the fully booked flight after refusing to give up his seat for a crew member, sustained injuries and may need surgery, according to his attorney. Video of the incident quickly went viral, causing worldwide outrage.

The airline said the change to its employee booking policy was an initial step as it reviewed policies to "deliver the best customer experience".

"The family of Dr. Dao wants the world to know that they are very appreciative of the outpouring of prayers, concern and support they have received".

Regardless of this new United policy, it seems obvious airlines aren't going to stop overbooking flights.

If the crew member has not checked in by the stipulated timing, they will not be allowed to travel on that flight.

The company has also raised compensation that supervisors on duty can offer to displaced passengers from US$1,350 to US$10,000. Now-viral videos of the incident show a man, his nose bloody and his glasses almost knocked off his face, being dragged by the arm across the aisle.

Investors initially shrugged off the outcry, but sold shares as the video of a bloodied Dao continued to spread globally on social media.

And while shareholders will not be entirely happy with the week's trading, it is far from the dawn of the apocalypse for United Airlines and its parent company.

'A commercial airline that removes validly seated customers without serious cause breaches the sacred trust between passengers and their airlines, ' the bill said.

Footage revealed him screaming before being knocked out as he was dragged along the aisle while fellow passengers looked on and protested. At least two other airlines have changed or emphasised policies.

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