United Airlines will refund ticket fares for all Flight 3411 passengers

20 April, 2017, 11:49 | Author: Leticia Walters
  • United CEO We won't let police drag people off planes anymore

Video of police officers dragging a passenger from an overb. "Without a doubt. The airline has a right to control what happens on their planes", Rickman said.

(Audra D. Bridges via AP). That's what happened to nearly all the 40,629 passengers who were involuntarily bumped from USA airlines in 2016.

The drama onboard United Airways flight 3411 appears to be unending.

"Everybody reaches a limit. but police officers are paid in part to use their common sense to resolve a situation".

Royal Jordanian tweeted a no-smoking picture saying "drags on our flights are strictly prohibited by passengers and crew".

The code specifies that passengers who are on an overbooked or canceled flight are entitled to either a seat with another flight, a purchased seat on another carrier with which the airline has an agreement, or a refund on the ticket.

But if the passenger posed no threat and was not being disruptive, officers nearly certainly could have tried an approach other than dragging him out of his seat and down the aisle, including simply telling the airline to resolve the situation itself, experts said.

Three airport security officers have now been put on leave following the incident. Two more officers were suspended Wednesday.

"I was hired to make United better and we've been doing that and that's what I'll continue to do", Munoz said.

As Dao was forcibly removed his head was slammed into a nearby seat rendering him semi-conscious and blood streaming from his nose and mouth.

Footage from the incident shows Dr Dao, bloodied and dishevelled, returning to the cabin and repeating: "Just kill me".

Earlier footage of Dr Dao being dragged bloodied and screaming from the plane - scheduled to travel from Chicago to Kentucky - has made global headlines, earned the U.S. carrier worldwide condemnation and wiped a reported $1.3 billion from the company's value.

In a news release, the attorneys say they plan to talk to the media and that they will be accompanied by a relative of Dr. David Dao.

FILE - United Airlines CEO Oscar Munoz is pictured prior to an interview in New York, June 2, 2016. The flight, which was supposed to depart from Chicago's O'Hare Airport, had been bound for Louisville, Kentucky. Those documents are often the first steps toward a lawsuit.

At the top of their list of questions is whether the airport officers had the authority to board the plane. United says it increased the offer to $1,000 and didn't get volunteers.

Alderman Mike Zalewski said he did not know who will represent the airline before the city council's Aviation Committee.

A video of the man being pulled from his seat after he refused to leave the full plane has been seen around the world and resulted in harsh criticism for United and Aviation Department police.

Munoz said United would be examining the way it compensates customers who volunteer to give up seats on overbooked planes, adding that it would likely not demand that seated passengers surrender their places. Since Sunday's incident went viral thanks to a disturbing video, the company's Twitter account has been barraged with harsh words and complaints, such as "Never fly with @united" and accounts of previous mistreatment. When no one voluntarily came forward, United selected four passengers at random.

Passengers agree to a litany of terms in any airline's "contract of carriage", which they agree to when purchasing a ticket.

In the wake of the incident, United Airlines described Dao's behavior as "belligerent" prior to his forced removal from the aircraft.

It is a fact of life, and of Supreme Court precedent, that airlines may bump passengers from overbooked flights. He was convicted more than a decade ago of felony charges involving his prescribing of drugs and spent years trying to regain his license.

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