Ryanair cancels hundreds of flights, sparking outrage with customers

16 September, 2017, 17:24 | Author: Leticia Walters
  • RyanAir is Canceling Hundreds of Flights Right Now

Even customers who had not received a message to say their flight was cancelled vowed never to book with Ryanair again, claiming their holiday had been ruined due to the "uncertainty".

Writing on the airline's Facebook page, Maria Joanna Suquitana said guests travelling to Italy for her brother's wedding had their flights cancelled just hours before they were due to depart.

Fianna Fáil transport spokesperson Robert Troy said the decision to cancel the flights without adequate notice has caused deep concern to the passengers affected.

The cancellation of flights has left many would be holidaymakers angry as the announcement came after many people booked flights with the airliner. "Most stressful days of our lives". While some reports put the number of flights cancelled at 40 or 50, Mail Online put the figure as high as 80 a day. So customers have enough time to make alternative plans.

The airline is moving the airline's holiday year from an April to March calendar year to a January to December one.

The budget airline "apologised sincerely to the small number of customers affected" and said in a statement that the cancellations were part of a move to "realign staff holidays" and "improve punctuality", which "had dropped below its annual target of 90% in the first two weeks of the month".

In a move that will disappoint, dismay and confuse passengers - while hitting European airport commercial providers heavily - this new initiative is expected to impact around 9,000 passengers a day [based on TRBusiness' generous estimate of 180 passengers x 50 flights].

Robin Kiely, head of communications at Ryanair, said: "We have operated a record schedule and traffic numbers during the peak summer months of July and August but must now allocate annual leave to pilots and cabin crew in September and October while still running the bulk of our summer schedule".

These problems "severely reduced our on-time performance over the past two weeks to under 80 percent", he said.

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