Published: Sat, March 24, 2018
Money | By Ethel Goodwin

DC woman gets $10000 voucher from United after being bumped from flight

DC woman gets $10000 voucher from United after being bumped from flight

A Washington D.C woman received a pleasant surprise after being booted from a recent United Airlines flight: a $10,000 travel voucher.

Eventually she got a $10,000 travel voucher from the carrier.

United confirmed to ABC News that they issued the voucher, which is according to their policy. No one apparently did, and Preiss was apparently the passenger who'd paid the least, as she explained in a tweetstorm.

The airline's policy changed to allow that amount to be offered after David Dao was dragged off a United flight previous year and ended up bloody and injured. Her original flight from Reagan National Airport to Austin was canceled because of the winter snowstorm, as were thousands of other flights across the country, so she rebooked on the Dulles flight.

People stand in line at a United Airlines counter at La Guardia Airport in New York
People stand in line at a United Airlines counter at La Guardia Airport in New York

Then she noted, "I AM THE LOWEST FARE PASSENGER". For a flight that THEY oversold.

Instead of giving Preiss a cash refund for the ordeal, United customer service employees awarded her a travel voucher worth up to $10,000.

Almost a year after United ignited controversy for dragging a passenger off an overbooked flight, a Twitter thread from one of the airline's passengers shows just how far the airline will go to avoid another incident. A broken seat meant the airline had one too many passengers, but nobody volunteered to leave so United picked her because she was the lowest-paying passenger.

"This is how badly United didn't want to give me cash", she wrote above what appears to be a photo of her $10,000 voucher.

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